Refund & Cancellation Policy

Last updated: [DATE]

Because your trip involves multiple parties — our concierge service and the travel suppliers who provide flights, hotels, and experiences — refunds are handled in two parts.

1. Our Concierge/Service Fee

[Define: e.g., "Our planning fee is fully refundable if canceled within 48 hours of booking and before any supplier deposits are paid."]
[Define: e.g., "Once we've begun booking with suppliers on your behalf, our service fee becomes non-refundable, as it covers the planning work already completed."]

2. Supplier Payments (Flights, Hotels, Experiences)

Each travel supplier (airline, hotel, cruise line, tour operator, etc.) sets its own cancellation and refund policy. These are disclosed to you before you pay a deposit, and are binding once you confirm your booking.
Many hotel and experience bookings are non-refundable or partially refundable closer to travel dates — we'll always flag this clearly at checkout.
We will advocate on your behalf with suppliers where possible, but cannot override a supplier's own policy.

3. Trip Changes

Date or itinerary changes after booking may incur supplier change fees in addition to any applicable difference in cost. We'll always quote these before processing a change.

4. Travel Insurance

We strongly recommend travel insurance for every booking to protect against illness, weather, and other unforeseen circumstances. [Add details if you offer insurance as an add-on through a partner.]